Shipping policy
We ship across Australia and to selected international destinations. All orders are packed and dispatched from our Melbourne warehouse.
Dispatch
Orders are usually dispatched within 24–48 business hours (Monday to Friday).
During busy periods, including new collection launches, sales and public holidays, please allow an additional 1–2 business days for dispatch.
Once your order is on its way, you’ll receive a shipping confirmation email with your tracking details.
Australia
Standard Shipping · A$14
Free on orders A$99+
Estimated delivery: 3–6 business days
Express Shipping · A$18
Free on orders A$300+
Estimated delivery: 1–3 business days
Delivery to regional and remote areas may take a little longer.
International Shipping
We currently ship to New Zealand, the United States, Canada, the United Kingdom and Ireland. International orders are sent via Australia Post International or selected courier partners.
New Zealand
Standard · NZ$18
Estimated delivery: 8–12 business days
Express · NZ$34.95
Estimated delivery: 4–6 business days
United States
Standard · US$32
Estimated delivery: 5–15 business days
Express · US$40
Estimated delivery: 3–7 business days
Due to recent changes to US import requirements and tariffs, shipping rates to the United States may be adjusted from time to time.
Canada
Standard · CA$20
Estimated delivery: 5–15 business days
Express · CA$25
Estimated delivery: 3–7 business days
United Kingdom & Ireland
Standard · A$35
Estimated delivery: 5–10 business days
Express · A$49
Estimated delivery: 3–6 business days
International Orders
International delivery timeframes are estimates and begin once your order has been dispatched. Customs clearance, local carrier delays and peak periods may occasionally affect delivery times.
Customs duties, import taxes or other local charges may apply depending on your destination. Where applicable, these charges are determined by local authorities and are the responsibility of the customer unless otherwise stated.
Tracking
All orders are sent with tracking. Your tracking details will be emailed to you once your order has been dispatched.
Please allow up to 24 hours for tracking information to update after receiving your shipping confirmation.
Delivery Issues
If your order is taking longer than expected, please check your tracking for the latest update. If you need any help, contact us at info@missli.shop and we’ll be happy to look into it for you.
If your parcel arrives damaged or appears to be lost in transit, please get in touch with your order number and any relevant photos or tracking information so we can assist with the carrier enquiry.
Address Changes & Delivery Details
Please double check your delivery address before placing your order. If you notice an error after ordering, contact us as soon as possible and we’ll do our best to update it before dispatch.
Once your order has been dispatched, address changes cannot be guaranteed.
PO Boxes and Parcel Lockers are accepted for eligible Australian deliveries. Missed deliveries may be redirected to a nearby Post Office or collection point depending on the carrier.